For faster processing all account holders are now required to submit withdrawal requests.
If you have not made a withdrawal in the past, please note:
Withdrawal requests cut off time is 12:00 GST. If your withdrawal is submitted before this time it will be processed on the day of receipt. If your withdrawal is submitted after this time it will be processed on the following business day.
SmartFX does not charge any additional fees for deposits or withdrawals. You should however be aware that you may incur fees on payments to and from some international banking institutions. SmartFX accepts no responsibility for any such bank fees.
For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. This fee is deducted from the amount of your withdrawal. International Telegraphic Wire Transfers will usually take 3-5 business days to reach your bank account.
Credit / Debit Card withdrawals are processed free of charge. Once processed, Credit / Debit Card withdrawals may take 3-5 business days to reach you credit card. You should however be aware that in some rare occasions, this may sometimes take up to 10 business days depending on the banks end.
If you have funded any of your trading accounts using a credit / debit card within the last 60 days of placing a new withdrawal request, then all withdrawals will be prioritized to be processed as a refund back to the same credit / debit card first, unless the deposited amount via that card has already been withdrawn.See More...
If your uploaded credit / debit card has already expired, please request for adding the new card to support team to continue using the deposit and withdrawals services without any interruptions. If the new card’s number is different to the expired card’s number, you would need to submit a letter issued from the old card’s issuer bank confirming that the new card has been issued in replacement of the old card.
If your uploaded credit / debit card has been lost / stolen / damaged / cancelled, you would need to submit a letter issued from the old card’s issuer bank confirming that the old card is no longer valid.
If the newly uploaded card has not been used for funding prior to requesting a withdrawal, you would need to deposit a small amount to activate withdrawal facility on this card.
SmartFX, at its own discretion, may ask you to submit supporting documentation (for example, deposit receipts for the payments processed via old card or card statement showing deposit transactions) before releasing funds to the new card.
To withdraw an amount more than the sum deposited by Verified by Visa / MasterCard Secure Credit / Debit Card, you will be required to use another deposit method that has been used earlier or a bank wire transfer option.
SmartFX does not process payments to third parties. Please ensure that all withdrawal requests from your trading account go to a bank account or a source in your name. Payments to Joint Bank Accounts / Credit Cards are accepted if the trading account holder is one on the parties on the Bank Account / Credit Card.
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